Reservations Information and Help

Making reservations with us at Cancun Today is very easy. If you do not find all the answers to your reservation questions, please do not hesitate to contact us for more information.

Payment and deposit information:

• Your credit card will be charged for the total amount quoted at the time of booking.
• Charges will appear on your billing statement as Cancun today Travel Group.
• You will receive an e-mail once your payment has been completed (this can take a few minutes). If you do not hear from us within 2 hours after payment, please contact us at: payments@cancuntoday.com
• If you pay with a check, Paypal e-check or bank wire, your vouchers will issued once payment has cleared. You will receive an email letting you know that your payment is being processed.
• If your payment does not clear, we will notify you accordingly.

Tours

Weather guarantee for day tours

• If there is inclement weather, Cancun Today Travel Group guarantees that your voucher will remain valid for a whole year after the time of issuance. Please email us at clientservices@cancuntoday.com with your new intended dates so we can re-schedule your tour.

Tour Cancellation and Change Policy

Tour cancellation requests that are received after payment has been processed will be refunded except for an administrative fee, according to the following schedule:

• Received at least 8 business days before your scheduled tour date (local time) – 10% administrative fee.
• Received between 7 business days and at least 48 hours before your scheduled tour date (local time) – 25% administrative fee.
• Received between 48 hours and 24 hours before your scheduled tour date (local time) – 50% administrative fee.
• Received within 24 hours of your scheduled tour date (local time) – 100% administrative fee.
• Please note that payment is not refundable for no shows.
• Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, stricter penalties may be in effect for cancellations or changes in addition of the information included in this policy. For more information please contact your Cancun Today Client Services Agent at: clientservices@cancuntoday.com

Changes to Regular Tours

Changes to your scheduled tours are allowed under the following conditions:

• After payment has been processed, you can change the reservation of your day tour at any time, as long as your request is received at least 48 hours before your scheduled tour. Please request changes by emailing us at clientservices@cancuntoday.com or calling our Cancun office at (998) 848 21 24, Monday through Friday 9:00 am to 6:00 pm CST. A 10% administrative fee will apply to all reservation changes.
• Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, stricter penalties may be in effect for cancellations or changes in addition of the information included in this policy. For more information please contact your Cancun Today Client Services Agent at: clientservices@cancuntoday.com

Changes to Private Tours

Changes to your scheduled private tours are allowed under the following conditions:

• After your payment has been processed, you can request changes to your reservation dates as long as your request is received within 8 business days before your scheduled tour date. All changes are subject to a 25% administrative fee. Please request your changes by calling our office in Cancun at (998) 8 48 21 24 local time Monday through Friday hours office are 9:00 am to 6:00 pm central time or emailing us at anytime at clientservices@cancuntoday.com. Change requests that are received within 7 business days of your scheduled tour date are subject to a 50% administrative fee. Any time after that, changes are not allowed or refundable.
• Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, stricter penalties may be in effect for cancellations or changes in addition of the information included in this policy. For more information please contact your Cancun Today Client Services Agent at: clientservices@cancuntoday.com

HOTELS

• Special requests typically refer to view, bedding, smoking or non-smoking rooms, handicapped accessible accommodations and/or additional room amenities.  When processing your reservation, please note all special requests in the special requests section of the reservation form.
• Please be advised that  ALL special requests noted on the reservation are subject to availability upon arrival.  We will communicate your requests to your hotel of choice and request confirmation upon reservation, but we CANNOT guarantee any special request unless the hotel specifically provides us with confirmation in which case you will be notified via e-mail.

Cancellations and changes to Hotel Reservations:

• All date changes are subject to availability and applicable seasonal rates. 
• All cancellation requests must be processed by the reservation holder through our system for proper user validation and acceptance of applicable cancellation policy.
• After payment has been processed, your payment will be fully refunded except for a 10% administrative fee, as long as changes are requested at least eight (8) days before your scheduled arrival date (local time).
• Cancellation requests received after payment has been processed and within seven (7) days or less of scheduled arrival are subject to a fee equal to an average of one-night's hotel room charge plus a10 (ten) percent administrative fee of the total amount charged for your reservation. Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, stricter penalties may be in effect for cancellations received within seven (7) days or less of scheduled arrival date (local time). Please note that all cancellations are subject to the specific hotel cancellation policy.
• Cancellation requests received on the same date of the scheduled arrival date (local time) will be considered a no show.  No refunds will be made for no shows.
• Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, some hotels may have a minimum night requirement and reservation requests received for fewer than the minimum number of nights cannot be confirmed.

For more details: Please review our terms of service.