Cancun Reservations Information and Help

• Your credit card will be charged for the total amount quoted at the time of booking.
• Please note that your billing statement will show Cancun-Reservations.com
• Credit cards accepted:

Special Requests:

• Special requests typically refer to view, bedding, smoking or non-smoking rooms, handicapped accessible accommodations and/or additional room amenities.  When processing your reservation, please note all special requests in the special requests section of the reservation form.
• Please be advised that  ALL special requests noted on the reservation are subject to availability upon arrival.  We will communicate your requests to your hotel of choice and request confirmation upon reservation, but we CANNOT guarantee any special request unless the hotel specifically provides us with confirmation in which case you will be notified via e-mail.

• All date changes are subject to availability and applicable seasonal rates. 
• To modify or cancel a reservation, please use one of the appropriate links noted below.
  • Reprint a reservation coupon and/or receipt
  • Check reservation status
  • Authorize Transaction
  • Modify payment information
  • Cancel a reservation
  • Check cancellation status
• All cancellation requests must be processed by the reservation holder through our system for proper user validation and acceptance of applicable cancellation policy.
• After payment has been processed, a full refund will be made less a five (5) percent administrative fee based on the total amount of your reservation as long as the cancellation request is received eight (8) days or more prior to your scheduled arrival date (local time).
• Cancellation requests received after payment has been processed and within seven (7) days or less of scheduled arrival are subject to a fee equal to an average of one-night's hotel room charge plus a five (5) percent administrative fee of the total amount charged for your reservation. Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, stricter penalties may be in effect for cancellations received within seven (7) days or less of scheduled arrival date (local time).
• Cancellation requests received on the same date of the scheduled arrival date (local time) will be considered a no show.  No refunds will be made for no shows.
• Please note that during peak periods and holiday seasons including but not limited to Christmas/New Year's, President's Week and/or Easter Break, some hotels may have a minimum night requirement and reservation requests received for fewer than the minimum number of nights cannot be confirmed.